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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
Q: Please tell me the check in time and check out time
A:Normal check-in time is 15:00
　　Check out time is 11:00
　　is.
　　Depending on the plan, it may be different, so please check.
【Hotel / Guest rooms】
Q: I want to use the Internet in my room ...
A:Yes.Wired & wireless LAN facilities are available throughout.

In the case of wired, please use the LAN cable on the desk of the room as …Continue reading
【Hotel / Guest rooms】
Q: I arrived earlier than the scheduled time, but ...
A: If you are planning to arrive earlier than the scheduled time, it will be helpful if you contact me in advance.
　　　We will do our best to…Continue reading
【Hotel / Guest rooms】
Q: Can I use Wi-Fi in my room?
A: Yes, Wi-Fi is available in all rooms!
　　It can also be used in facilities such as front desk.
　
　　The SSID and password are located at th…Continue reading
【Hotel / Guest rooms】
Q: What amenities in the room?
We offer the following amenities in every room.
■bedding(Futon)
■pajamas
■Face towel
■bath towel
■toothbrush
■shampoo rinse (POLA)
■Body was…Continue reading
【Hotel / Guest rooms】
Q: When will my cancellation fee be charged?
The cancellation fee is as follows.
■1 to 2 days prior to arrival date: 20%
■On the day: 100%
■No contact cancellation: 100%
※It is a percen…Continue reading
【Hotel / Guest rooms】
Q: What is the room rate for children and toddlers?
A: Children and young children can also stay.(Except Semi-Double plan)
Co lodging below elementary school age is free.　　　　　　　
Bedding and to…Continue reading
【Hotel / Guest rooms】
Q: Do you have a room?
We put pajamas in our room.
Pajamas are the type to wear over the head.
There are also pajamas for infants and children, so please ask for d…Continue reading